Resume
Benjamin R. Bengs MCSA, A+
P.O. Box 426
El Reno, OK 73036
bbengs@gmail.com
405-227-8958
_____________________________________________________________________________
Objective
Seek expanded career opportunities in an IT Manager role, utilizing experience and knowledge gained through extensive training and employment.
Skills / Knowledge
Microsoft Certified Systems Administrator (MCSA)
CompTIA A+ Service Technician
Multiple Vendor Certifications (Dell-5, IBM-5, HP-7, Lexmark-6}
13+ Years servicing PC hardware/software
13+ Years administrating Microsoft networks
16+ years providing research and problem solving issues
16+ years organizing both simple and complex systems
Excellent verbal and communication skills
Quick Learner with the ability to meet strict deadlines
Windows 2000, Windows 2003, Windows 2008, Windows XP, Windows Vista, Windows 7, Unix, Linux (Red Hat, SUSE, KNOPPIX, Auditor, Ubuntu), DHCP, DNS, WINS, WLAN, AD, Norton Ghost, SCCM 2007, SCCM 2012, SCSM 2012, MS Office 2003, MS Office 2007, MS Office 2010.
Experience
Provide Field, Server, and Infrastructure support to 3 facilities within a 3 state region.
Work with senior staff to develop IT plans and budgets for future IT expansion request.
Develop end-user documentation and installation instructions.
Interact with other departments to coordinate action plans to proactively address technology issues.
Work with software and hardware vendors to procure necessary resources.
Develop and test push out packages for MS Updates on a monthly basis utilizing SCCM 2007.
Develop and test software packages that can be installed as standalone packages or via SCCM 2007.
2008 - 2010 GEO Group, Inc. Hinton, OK
IT Analyst – Field Support
Provide Field, Server, and Infrastructure support to 3 facilities within a 3 state region.
Work with senior staff to develop IT plans and budgets for future IT expansion request.
Work with user’s in resolving daily IT issues.
Interact with other departments to coordinate action plans to proactively address technology issues.
2007 - 2008 Regions Bank Birmingham, AL
IT Manager – Support Center
Support a Help Desk team that provides desktop, laptop, printer, software and application support to over 30,000 employees.
Provide advanced troubleshooting on issues that affect user’s desktops, laptops, printers, in-house and third party applications, and procedural issues.
Coordinate system wide outage resolutions to aggressively achieve the lowest downtime.
Interact with other departments to coordinate action plans to proactively address technology issues.
Develop and test push out packages for MS Updates on a monthly basis utilizing SCCM 2007.
Develop and test software packages that can be installed as standalone packages or via SCCM 2007.
2006 – 2007 TeleTech Holdings Inc. Fairfield, AL
Site IT Manager – Site Operations
Responsible for all IT related technologies and issues in a 1000+ computer customer management relationship center.
Responsible for the maintenance and operation of an onsite datacenter that housed over 30+ servers, telecom, fire suppressant, and UPS systems.
Resolved application and network outages utilizing resources from corporate partners and in-house resources.
Develop innovative and progressive IT solutions for local Operations and customer needs; including image development, hardware and software troubleshooting, training of employees on procedures and policies, project management.
Manage and assist a team of 2 technicians and coordinate communicates with corporate headquarters, customer relationship managers, and customer resolution desk.
Develop DVD based images utilizing Norton Ghost.
2003 - 2006 AmSouth Bank Birmingham, AL
Team Lead – Field Operations Support
Support a team of 10 technicians that provide desktop, laptop, printer, software and application support to over 6,000 employees in Alabama.
Personally support high profile users and senior management during critical downtime.
Responsible for meeting strict service level agreements and ensuring completion and satisfaction of customer’s technology needs.
2002 - 2003 Pomeroy IT Solutions Clearwater, FL
Field Services Engineer
Provide complete server, desktop and printer field support for a regional bank. Including 30+ branches and 300+ corporate users.
Meet stringent SLA’s, worked on special install and troubleshooting projects. I was requested by the contractor to travel and install a new system for new offices opening up in different regions.
Provide customer support for all levels of management and employees.
1999 – 2002 Williams Communications Tulsa, OK
IT Tech II
Monitoring and supporting backend operations of the companies’ IT networks.
Perform diagnostics and provide support to problems occurring in the infrastructure, server, and desktop areas of a mixed environment.
Collaborate with system owners on corrective actions for complex issues and on special projects or assignments.
Interact with outside customers to reach resolutions of networking malfunctions.
Education
New Horizons Tulsa, OK
Microsoft Windows Training
Oklahoma State University Stillwater, OK
B.S.
Interests
Umpiring all levels of baseball. Passion for new technology.
P.O. Box 426
El Reno, OK 73036
bbengs@gmail.com
405-227-8958
_____________________________________________________________________________
Objective
Seek expanded career opportunities in an IT Manager role, utilizing experience and knowledge gained through extensive training and employment.
Skills / Knowledge
Microsoft Certified Systems Administrator (MCSA)
CompTIA A+ Service Technician
Multiple Vendor Certifications (Dell-5, IBM-5, HP-7, Lexmark-6}
13+ Years servicing PC hardware/software
13+ Years administrating Microsoft networks
16+ years providing research and problem solving issues
16+ years organizing both simple and complex systems
Excellent verbal and communication skills
Quick Learner with the ability to meet strict deadlines
Windows 2000, Windows 2003, Windows 2008, Windows XP, Windows Vista, Windows 7, Unix, Linux (Red Hat, SUSE, KNOPPIX, Auditor, Ubuntu), DHCP, DNS, WINS, WLAN, AD, Norton Ghost, SCCM 2007, SCCM 2012, SCSM 2012, MS Office 2003, MS Office 2007, MS Office 2010.
Experience
2010 - Present HighMount
E&P LLC. Oklahoma
City , OK
Senior IT Technician – Technical ServicesProvide Field, Server, and Infrastructure support to 3 facilities within a 3 state region.
Work with senior staff to develop IT plans and budgets for future IT expansion request.
Develop end-user documentation and installation instructions.
Interact with other departments to coordinate action plans to proactively address technology issues.
Work with software and hardware vendors to procure necessary resources.
Develop and test push out packages for MS Updates on a monthly basis utilizing SCCM 2007.
Develop and test software packages that can be installed as standalone packages or via SCCM 2007.
2008 - 2010 GEO Group, Inc. Hinton, OK
IT Analyst – Field Support
Provide Field, Server, and Infrastructure support to 3 facilities within a 3 state region.
Work with senior staff to develop IT plans and budgets for future IT expansion request.
Work with user’s in resolving daily IT issues.
Interact with other departments to coordinate action plans to proactively address technology issues.
2007 - 2008 Regions Bank Birmingham, AL
IT Manager – Support Center
Support a Help Desk team that provides desktop, laptop, printer, software and application support to over 30,000 employees.
Provide advanced troubleshooting on issues that affect user’s desktops, laptops, printers, in-house and third party applications, and procedural issues.
Coordinate system wide outage resolutions to aggressively achieve the lowest downtime.
Interact with other departments to coordinate action plans to proactively address technology issues.
Develop and test push out packages for MS Updates on a monthly basis utilizing SCCM 2007.
Develop and test software packages that can be installed as standalone packages or via SCCM 2007.
2006 – 2007 TeleTech Holdings Inc. Fairfield, AL
Site IT Manager – Site Operations
Responsible for all IT related technologies and issues in a 1000+ computer customer management relationship center.
Responsible for the maintenance and operation of an onsite datacenter that housed over 30+ servers, telecom, fire suppressant, and UPS systems.
Resolved application and network outages utilizing resources from corporate partners and in-house resources.
Develop innovative and progressive IT solutions for local Operations and customer needs; including image development, hardware and software troubleshooting, training of employees on procedures and policies, project management.
Manage and assist a team of 2 technicians and coordinate communicates with corporate headquarters, customer relationship managers, and customer resolution desk.
Develop DVD based images utilizing Norton Ghost.
2003 - 2006 AmSouth Bank Birmingham, AL
Team Lead – Field Operations Support
Support a team of 10 technicians that provide desktop, laptop, printer, software and application support to over 6,000 employees in Alabama.
Personally support high profile users and senior management during critical downtime.
Responsible for meeting strict service level agreements and ensuring completion and satisfaction of customer’s technology needs.
2002 - 2003 Pomeroy IT Solutions Clearwater, FL
Field Services Engineer
Provide complete server, desktop and printer field support for a regional bank. Including 30+ branches and 300+ corporate users.
Meet stringent SLA’s, worked on special install and troubleshooting projects. I was requested by the contractor to travel and install a new system for new offices opening up in different regions.
Provide customer support for all levels of management and employees.
1999 – 2002 Williams Communications Tulsa, OK
IT Tech II
Monitoring and supporting backend operations of the companies’ IT networks.
Perform diagnostics and provide support to problems occurring in the infrastructure, server, and desktop areas of a mixed environment.
Collaborate with system owners on corrective actions for complex issues and on special projects or assignments.
Interact with outside customers to reach resolutions of networking malfunctions.
Education
New Horizons Tulsa, OK
Microsoft Windows Training
Oklahoma State University Stillwater, OK
B.S.
Interests
Umpiring all levels of baseball. Passion for new technology.
posted by Ben Bengs at 10:01 PM
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